OCM Testimonials
I was hours away from homelessness when Jubilee Village took me in.
OCM Testimonials
- Karen, Jubilee Village graduate

Notice of Privacy Practices


Your record contains personal information about you and your health. This information about you that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services is referred to as Protected Health Information (“PHI”). This Notice of Privacy Practices describes how we may use and disclose your PHI in accordance with applicable law. It also describes your rights regarding how you may gain access to and control your PHI.

We are required by law to maintain the privacy of PHI and to provide you with notice of our legal duties and privacy practices with respect to PHI. We are required to abide by the terms of this Notice of Privacy Practices. We reserve the right to change the terms of our Notice of Privacy Practices at any time. Any new Notice of Privacy Practices will be effective for all PHI that we maintain at the time. We will provide you with a copy of the revised Notice of Privacy Practices by sending a copy to you in the mail upon request or providing one to you at your next appointment.


For TreatmentYour PHI may be used and disclosed by those who are involved in your care for the purpose of providing, coordinating, or managing your health care treatment and related services. This includes consultation with clinical supervisors or other treatment team members at any one of our service sites. We may disclose PHI to any other consultant only with your authorization.

For Payment:   We may use and disclose PHI so that we can receive payment for the treatment services provided to you. This will only be done with your authorization. Examples of payment-related activities are: making a determination of eligibility or coverage for insurance benefits, processing claims with your insurance company, reviewing services provided to you to determine medical necessity, or undertaking utilization review activities.

For Health Care Operations:  We may use or disclose, as needed, your PHI in order to support our business activities including, but not limited to, assessment activities, employee review activities, licensing, and conducting or arranging for other business activities. For example, we may share your PHI with third parties that perform various business activities (e.g. billing or data entry services) provided we have a written contract with the business that requires it to safeguard the privacy of your PHI. For training or teaching purposes PHI will be disclosed only with your authorization. We may use your PHI to call or write to remind you of appointments and to inform you of additional services or treatment alternatives that are available to you.

Required by Law:  Under the law, we must make disclosures of your PHI to you upon your request. In addition, we must make disclosures to the Secretary of the Department of Health and Human Services for the purpose of investigating or determining our compliance with the requirements of the Privacy Rule.

Without Authorization:  Applicable law and ethical standards permit us to disclose information about you without your authorization only in a limited number of other situations. The types of uses and disclosures that may be made without your authorization are those that are:

  • Required by Law, such as the mandatory reporting of child abuse or neglect, elder abuse or neglect or mandatory government agency audits or investigations.
  • To avert a serious threat to your health or safety or the health or safety of others.
  • To comply with legal proceedings such as a court order or subpoena.
  • To a coroner, medical examiner, or funeral director to identify a deceased person or determine cause of death.
  • For military and veterans activities, national security and intelligence activities as required by law.
  • To health authorities for public health purposes.


Verbal Permission:   We may use or disclose your information to family members that are directly involved in your treatment with your verbal permission.

With Authorization:   Uses and disclosures not specifically permitted by applicable law will be made only with your written authorization, which may be revoked by you at any time.


You have the following rights regarding PHI we maintain about you. To exercise any of these rights, please submit your request in writing to our Privacy Officer at Outreach Community Ministries, 122 West Liberty, Wheaton, IL  60187:

  • Right of Access to Inspect and Copy.   You have the right, which may be restricted only in exceptional circumstances, to inspect and copy PHI that may be used to make decisions about your care. Your right to inspect and copy PHI will be restricted only in those situations where there is compelling evidence that access would cause serious harm to you.  We may charge a reasonable, cost-based fee for copies.
  • Right to Amend.   If you feel that the PHI we have about you is incorrect or incomplete, you may ask us to amend the information although we are not required to agree to the amendment.
  • Right to an Accounting of Disclosure.   You have the right to request an accounting of certain of the disclosures that we make of your PHI.
  • Right to Request Restrictions.   You have the right to request a restriction or limitation on the use or disclosure of your PHI for treatment, payment, or health care operations.  We are not required to agree to your request.
  • Right to Request Confidential Communication.   You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
  • Right to a Copy of this Notice.   You have the right to a copy of this notice.



If you believe we have violated your privacy rights, you have the right to file a complaint in writing with our Privacy Officer, Cari Shields, Outreach Community Ministries, 122 W. Liberty, Wheaton, IL  60187, or with the Secretary of Health and Human Services at 200 Independence Avenue, S.W. Washington, D.C. 20201 or by calling (202) 619-0257. We will not retaliate against you for filing a complaint.

DS-03 (OCM)